Implementation Program Manager

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role The Implementation Project Manager (IPM) leads Attentive’s most complex enterprise customer implementations project that often involve multiple business units, global rollouts, data integrations, and cross-functional coordination across Product, Engineering, and Services. This role blends project management discipline, technical fluency, and executive stakeholder management . You will own the structure and cadence of the implementation: defining milestones, managing dependencies, surfacing risks early, and ensuring every internal and customer team remains aligned to the delivery plan. Your goal: to deliver on-time, high-quality launches migrations that set customers up for long-term success on Attentive’s platform. What You’ll Accomplish Project Leadership Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands. Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches. Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met. Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success. Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality. Customer Stakeholder Management Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders. Build trusted relationships with customer project managers, technical leads, and executives. Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation. Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success. Technical Operational Coordination Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented. Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms. Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance. Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies. Your Expertise 6+ years of experience managing large-scale implementation or technical delivery p ... (truncated, view full listing at source)