AP Financial Crime - Service Management Reliability Engineer Lead

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary AP Financial Crime - Service Management Reliability Engineer Lead Job Title AP Financial Crime - Service Management Reliability Engineer Lead Overview In the Financial Crime Solutions (FCS) team at Mastercard, we build and deliver products and services powered by payment data to detect and prevent financial crime. We are an award winning team, combining advanced data science with deep payment expertise to help financial institutions combat fraud, scams, and money laundering by uncovering the criminal behaviours that drive them. We are now building a new Centre of Excellence (COE) in Asia-Pacific, designed to act as a regional hub for the Cyber & Scam Centre. The Centre will drive scalable growth and robust delivery tailored to AP priorities, responsible for developing innovative solutions, use cases to the needs and priorities for AP. The COE aims to strengthen Mastercard’s leadership in anti scam and fraud prevention through thought leadership and industry engagement Summary: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS Services. The position provides direction and guidance, ensuring the delivery of high-quality services to FCS Services customers and FCS Services Stakeholders. The SMRE will ensure that FCS Services adhere to expected policy and process with key alignment across multiple facets of the wider MA Operational process and Teams The SMRE will collaborate closely with peers across FCS Services, including but not limited to; FCS Engineering, FCS Product Operations, GCC, CTS, FCS DevOps, ONE and any appropriate 3rd parties, Regional and Global Product Managers, to ensure service requirements and potential risks are identified, understood, managed, and responses delivered effectively and efficiently to the Business: • In accordance with commercial service commitments • To the optimal cost point • To the appropriate risk profile • In accordance with product roadmap and investment programmes The primary responsibility of the SMRE is to ensure that appropriate; service availability, suitability, supportability and quality is delivered to our customers. Role: The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS Services, from seeking trends within Incident Management that may be problems to managing initial priority assessment to ensuring the allocation of appropriate resources to evaluating the success of root cause fixes. Federated Incident Management • Accountable for the delivery of Incident Management for FCS Services, from seeking trends within Incident Management that may be problems to managing initial priority assessment to ensuring the allocation of appropriate resources to evaluating the success of root cause fixes. Responding to incidents, in line with a scheduled rota, in order to facilitate the speedy restoration of service in line with contractual obligations and MA process Technical Integration and Alignment with Internal MA processes • Accountable for integration with Mastercard Connect, Key Management Services and associated Mastercard technical platforms in the pursuit of standardized customer service experience Strategy Strategy Management • Support the development of new business opportunities that ... (truncated, view full listing at source)