Deal Desk & FP&A Analyst - Colombia

About Gladly For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai . The Team The Finance team at Gladly is small, high-performing, and operates well above its weight class. The culture here is defined by high autonomy, direct visibility with leadership, and a bias toward action over process. Your work directly impacts how deals close and how leadership makes decisions. The team values over-communication, intellectual curiosity, and a willingness to context-switch quickly across priorities. You will report to the Director of FPA and work closely with RevOps, Sales, and GTM leadership as a collaborative partner and reliable financial resource across the commercial side of the business. The Opportunity This role sits at the intersection of deal desk operations and FPA, giving you a front-row seat to how deals get structured, priced, and closed, while contributing to the financial models and analysis that shape strategy. You will be deeply embedded in the quote-to-cash workflow from day one, with increasing exposure to broader FPA work as the team scales. You are the kind of person who thrives on precision and process. You catch what others miss, you follow through without cutting corners, and you are comfortable owning the final review on deals before they close. You also have enough FPA range to pick up an ad hoc modeling request, turn it around cleanly, and move on to the next thing. You bring a natural attention to detail and a strong bias toward execution. Gladly's commercial motion is accelerating, and the Finance team is scaling to match. You will play a central role in that, helping build the operational rigor that supports a growing deal volume while also contributing to the analytics and modeling that inform strategy. What You'll Do Deal Desk Quote-to-Cash Support Conduct deal reviews for completeness, accuracy, and compliance before close, ensuring all required approvals are in place and deals are structured correctly across pricing, discounting, and contract terms Review deals for compliance with pricing guidelines, discount thresholds, and revenue recognition requirements (ASC 606); escalate edge cases to Finance leadership as needed Manage the day-to-day quote-to-cash workflow in Salesforce: deal progression tracking, certification process management, renewals tracking, and pipeline reporting Maintain a clean approval audit trail and deal log to support accurate pipeline reporting and downstream revenue recognition Partner with Sales Operations and Systems Design on Deal Desk process alignment, consulting on workflow design and driving consistent execution once processes are defined and deployed Bring a continuous improvement mindset: flag friction points in the Deal Desk process and collaborate with SalesOps and Systems Design on solutions, with a longer-term eye toward automating manual steps FPA Support Take on ad hoc modeling and analysis requests from across the Finance team and GTM organization, including pricing scenarios, deal economics, and c ... (truncated, view full listing at source)