Director, Engagement Management

The Opportunity This is a senior leadership role for someone who brings genuine executive presence, earned authority, and the kind of judgment that doesn't come from a playbook. You will lead a team of Engagement Managers who are the connective tissue between our most strategic enterprise customers and Adobe's product, engineering, and GTM organizations. Your job is to ensure they deliver with excellence — and to raise the ceiling on what excellence means. You are the senior executive face of Firefly Foundry's delivery and customer success motion. You operate comfortably at the C-suite and SVP level, not just as a participant but as a peer. You know how to read a room, when to push and when to hold, how to translate complexity into clarity, and how to turn a difficult conversation into a durable relationship. You model the standard you set for your team, and you know how to develop those instincts in others. What You'll Do Lead and Develop a High-Performing Team Manage, mentor, and elevate a team of Engagement Managers — setting clear expectations, providing hands-on coaching, and creating an environment where each person operates at their ceiling. Build a culture of direct feedback, continuous improvement, and high accountability — where candid conversations are the norm and growth is expected, not optional. Coach directly and deliberately: review deliverables, observe customer and internal meetings, and deliver the kind of specific, actionable feedback that actually changes behavior over time. Build individualized development plans that grow each EM's executive fluency, stakeholder judgment, and delivery discipline — not just their task execution. Identify top performers and build a pipeline of internal talent ready to step into senior and principal roles as the practice scales. Conduct structured performance reviews, skills gap assessments, and regular 1:1s that keep your team sharp, motivated, and clear on where they stand. Engage at the Executive Level Serve as the senior executive point of contact for Firefly Foundry's most strategic enterprise accounts — engaging directly with C-suite and SVP stakeholders to define success, manage escalations, and sustain long-term commitment to transformation. Establish and lead executive communication cadences — QBRs, SteerCo reviews, executive briefings — that demonstrate business value, build advocacy, and protect account health. Represent the Engagement Management practice internally at the VP and SVP level, presenting team performance, portfolio health, and strategic recommendations with clarity and authority. Model the executive presence and professional judgment you expect from your team — in high-stakes customer settings and in internal leadership conversations alike. Drive Engagement Excellence and Outcomes Define and continuously refine the playbooks, frameworks, and operating standards that govern how the EM team runs engagements — from discovery through production adoption. Maintain a real-time view of portfolio health: pipeline stage, delivery risks, capacity utilization, and forecast accuracy — surfacing issues before they become escalations. Translate complex ground-level program dynamics into clean executive narratives for VP and SVP leadership — bridging the operational detail your team lives in with the strategic perspective leadership needs. Identify patterns across engagements — common blockers, adoption friction, customer success signals — and feed those insights back into product strategy and offering development. Partner with GTM, Sales, Product, and Engineering to ensure the EM function is tightly integrated into Foundry's go-to-market motion and positioned to convert pipeline efficiently. Operationalize with Adobe AI and Automation Champion the use of Adobe AI Assistant, Adobe Express, and the broader Adobe product suite to automate and standardize how the EM team operates — from engagement reporting and client communications to deliverab ... (truncated, view full listing at source)