Senior Product Manager - Infrastructure

Senior Product Manager - Infrastructure YOUR TURN TO START THE CONVERSATION. WRITE THE FUTURE AT RASA. Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. SUMMARY We’re looking for a Senior Infrastructure Product Manager to lead the deployment and infrastructure experience across the Rasa platform. You’ll work at the intersection of product, engineering, customer needs, and enterprise requirements to make Rasa easier to deploy, operate, secure, and scale across cloud and on-premise environments. You will work on greenfield and cutting-edge technology to make it user-friendly. You will be reporting to the Director of Product. Full-time - 100% Remote - UK, Germany, or Serbia - This is a remote position, but we cannot hire anybody outside of the UK, Germany, or Serbia for this position. - Rasa can assist with work authorization (visa sponsorship) for candidates located in Germany only. ABOUT YOU - You’ve built technical or platform products with complex deployment requirements. - You have strong infrastructure literacy, including Kubernetes, Helm, cloud environments (AWS, GCP, Azure), networking, DNS, and security fundamentals. - You live by Rasa’s values https://rasa.notion.site/Our-Values-6689df2e30dc4f6ebc907cc2da365c41?pvs=74. You are a team player, highly respectful of your peers, and confident in your work - You understand the realities of enterprise software, especially cloud and on-prem deployments. - You’re comfortable going deep with engineers and using technical tools like Git to understand how the product works in practice. - You know how to make decisions in ambiguous environments and balance customer evidence, business context, and product judgment. - You care about product quality and can balance technical, user, and commercial needs. - You thrive in startup environments where ownership is high and roles are not rigid. ABOUT THIS ROLE This role is critical to how customers experience Rasa in production. Many of our customers operate in complex enterprise environments with high expectations around security, infrastructure control, and operational reliability. As a Senior Infrastructure Product Manager, you’ll: - Define and drive the roadmap for deployment, configuration, infrastructure, and operational tooling across cloud and on-premise environments. - Work closely with engineering, design, customer-facing teams, and customers to identify and resolve deployment friction. - Improve how enterprise customers install, configure, upgrade, secure, and operate Rasa in production. - Collaborate with GTM and Customer Success Engineering to understand technical blockers in sales cycles, onboarding, and expansion. - Shape product decisions around enterprise requirements such as security, scalability, reliability, observability, and manageability. - Continuously learn and expand your technical understanding of the Conversational AI space in order to push innovation forward. - Help ensure that our infrastructure and deployment experience supports both today’s customer needs and our longer-term platform direction. Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! MEET YOUR TEAM The product team currently consists of 4 Product Managers and 2 Product Designers who collaborate closely. Most of the product team is based in B ... (truncated, view full listing at source)