Lead Learning Program Manager

Are you passionate about designing learning experiences that empower teams and customers to succeed with complex technology platforms? Do you enjoy translating technical concepts and business workflows into engaging, practical training that drives real performance outcomes? Are you excited to shape the future of learning for a fast-growing fintech company transforming the investment management industry? If so, we invite you to be a part of our innovative team. As a Learning Program Manager at Ridgeline, you will play a key role in advancing the Education Services function within our Customer Experience organization. You will design and deliver impactful learning programs that enable employees, partners, and customers to confidently use Ridgeline’s multi-tenant, public cloud investment management platform. In this role, you will partner closely with business leaders and subject matter experts to translate strategic goals into scalable training programs, certifications, and enablement resources that accelerate adoption and improve customer outcomes. You will leverage modern learning technologies and AI tools—including ChatGPT and Claude Code—to streamline curriculum management, enhance training experiences, and continuously improve the effectiveness of our education programs. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship. The impact you will have: Design and deliver scalable learning programs including onboarding, role-based academies, certifications, and job aids for employees, partners, and customers Translate business strategies and performance goals into clear learning roadmaps, curricula, and enablement plans Consult with stakeholders to diagnose performance gaps and recommend effective learning or enablement solutions Develop engaging course content and instructional materials using modern learning platforms, LMS technologies, and AI-enabled tools Measure training effectiveness using defined KPIs such as time-to-productivity, quality metrics, certification outcomes, and customer satisfaction scores Collaborate with product, CX, and subject matter experts to ensure training content reflects evolving platform capabilities and workflows Mentor early-career content developers by providing feedback, guidance, and skills coaching to support their growth Champion inclusive and accessible learning experiences that support diverse roles, locations, and experience levels Develop deep expertise in the investment management domain and Ridgeline’s platform capabilities to create accurate and impactful training content Demonstrate ownership by identifying opportunities to improve programs, streamline processes, and enhance learning outcomes Communicate clearly and transparently with stakeholders while contributing to a collaborative environment rooted in learning, teaching, and shared success Domestic travel is possible up to 10% What we look for: 5+ years of experience designing, developing, and delivering educational content in a B2B SaaS environment, ideally within fintech or the investment management industry Experience using modern learning development tools such as Adobe Captivate, Articulate Rise/360, or Camtasia Familiarity with emerging AI tools such as ChatGPT, Glean, Claude Code, or similar technologies to enhance content creation and workflow efficiency Proven ability to build learning solutions that solve real business problems and drive measurable outcomes Strong ability to translate complex technical or domain concepts into clear, actionable learning experiences for mixed t ... (truncated, view full listing at source)