Lead Community Marketing Manager

Lead Community Marketing Manager Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn. ABOUT THE ROLE Community is one of Ironclad's most powerful levers for customer engagement, retention, and advocacy - and we're looking for a Sr. Manager of Community to own it end-to-end. In this role, you'll build and lead the programs that make Ironclad's virtual community and events an indispensable resource for legal and business professionals. You'll partner closely with Product, Customer Success, and Customer Marketing to turn community insights into action and community members into champions. This is a high-visibility role for a creative, energetic builder who thrives at the intersection of people, programs, and product. This role reports directly to the Head of Partner Marketing & Community. WHAT YOU WILL BE DOING - Own and evolve the community strategy — define Ironclad's community vision, annual plan, and success metrics; translate business goals into community programs and experiences that deliver measurable member and business value - Own the community platform end-to-end — serve as the primary admin for our virtual community (Higher Logic), keeping content, events, branding, and member resources current and compelling - Manage the platform vendor relationship — serve as the primary point of contact with our community platform vendor; own the roadmap of configuration needs, advocate for feature requests, and ensure we're fully leveraging the platform's capabilities - Moderate and govern community discussions — monitor conversations daily, enforce community guidelines, and maintain a safe, high-quality environment for members - Build and execute member engagement programs — design persona-based user groups, content series, recognition programs (e.g., champion tiers), and other initiatives that drive active, recurring participation - Develop and manage a community content calendar — curate and commission content that educates, connects, and engages members across segments and use cases - Own community events programming — plan and execute virtual community events end-to-end, including webinars, AMAs, product spotlights, and user group meetups; partner closely with the events team on any in-person activations - Create member onboarding journeys — design scalable onboarding experiences that get new members activated and contributing quickly - Own community metrics and drive toward team goals — be accountable for core community KPIs including MAU growth, engagement rates, response times, and event attendance; build dashboards, report regularly to stakeholders, and use data to continuously improve programs and hit targets - Own community communications strategy — develop member-facing communications that drive awareness, engagement, and connection across programs, events, and platform updates; maintain a regular internal reporting cadence to keep Product, CS, Marketing, and Leadership informed on commu ... (truncated, view full listing at source)