Product Design Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team: Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within our Data Infrastructure pillar, a space where design has an outsized impact on how our data platform is understood, adopted, and built upon. You'll be leading design for a domain that sits at the intersection of complex technical systems and the product experiences they power, working closely with infrastructure and platform teams to shape how data capabilities translate into intuitive, scalable product experiences. Please note that this is a hybrid role that requires 3 days/week onsite in our Boston office. Fully remote candidates will not be considered at this time. About the Role: We are seeking a talented and experienced Product Design Manager to lead design for our Data Infrastructure pillar, empowering your team to do some of the most technically nuanced and consequential design work at Klaviyo. In this role, you will manage a team of designers and be responsible for craft, quality, and the strategic vision that connects platform capabilities to customer outcomes. You are expected to utilize your full range of people management, product strategy, interaction design, and systems thinking skills, moving fast with strong judgment, developing a clear POV, and shaping outcomes in close partnership with the product teams who own the surfaces that your platform and work influences. What You'll Do: Lead and grow a team of designers working across a technically complex domain, maintaining a high bar for craft, clarity, and consistency even in ambiguous problem spaces Model and champion an AI-native way of working, actively experimenting with and integrating AI tools into your design and leadership practice and helping your team do the same Develop and champion a clear design vision for the Data Infrastructure pillar, connecting the technical and data layer to real customer impact and product direction Collaborate closely with cross-functional leaders across engineering, product, data, and platform teams, building relationships proactively and driving alignment across stakeholders Navigate technically complex spaces with confidence, translating infrastructure and data concepts into experiences that are intuitive for end users Advocate for design's role in platform and infrastructure decisions, communicating strategy, vision, and progress clearly to a range of audiences Foster a culture of craft, curiosity, learning, and care, coaching and supporting your team's growth and their output Ensure accessibility and inclusivity by aligning work with WCAG standards and universal design principles Who You Are: Experience in product design within technically complex domains, ideally with exposure to infrastructure, platform, or data-layer products and an understanding of how they shape and influence the customer experience Experience growing, coaching, and managing a high-performing, inclusive, and diverse team, with a genuine investment in people's development Demonstrated ability to develop a strong POV and design strategy, and to execute against it with measurable impact in ambiguous, fast-moving environments Able to think big while staying action-oriented, breaking vision into clear priorities, milestones, and roadmaps An AI-native approach to your work, actively leveraging AI tools to improve the quality, speed, and impact o ... (truncated, view full listing at source)