Revenue Enablement Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work Of Your Life At Boulevard. We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer outcomes. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to develop and implement effective sales enablement strategies and initiatives. What You’ll Do Here: Design Execute a Support Enablement Strategy Develop and implement a comprehensive enablement strategy tailored to Boulevard’s Customer Support organization. Build onboarding, certification, and continuous learning programs that reduce time-to-productivity and improve resolution quality using Articulate and Workramp enablement tools. Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals. Champion AI Automation for Support Partner with Product and Engineering to integrate AI into customer communication workflows. Train Support reps on effective AI usage and prompt best practices. Continuously evaluate AI effectiveness using performance data and customer outcomes. Elevate Product Knowledge Technical Mastery Build structured product education programs that deepen rep expertise. Create ongoing release education processes to ensure Support stays ahead of product changes. Develop certification programs to validate knowledge and skill development. As well as continued education and learning Partner with Product to translate complex functionality into clear, actionable guidance for frontline teams. Build Maintain High-Impact Content Ensure messaging consistency across channels (chat, email, phone). Establish governance and quality standards for support content. Create and maintain: Support playbooks Communication frameworks Troubleshooting guides Knowledge base enhancements Macro libraries and templates Ticketing Workflows Drive Performance Through Insights Use support performance data (SLA adherence, median response time, first response time, solve rates, CSAT, resolution time, reopen rate, QA scores, ticket volume trends) to identify skill gaps and improvement opportunities. Use reporting frameworks and OKRS that connect enablement initiatives to measurable outcomes. Partner with Support Leadership to continuously refine workflows and learning priorities. Training Facilitation Deliver engaging workshops, skill-based training sessions, and AI adoption programs. Coach ICs and managers on reinforcing best practices, provide data and insight to leadership to help coach and direct ICS. Create blended learnin ... (truncated, view full listing at source)