Head of IT

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales. ABOUT THE ROLE: As Head of Information Technology, you will: Lead and develop a multidisciplinary team of engineers and service desk colleagues, setting clear direction and fostering a culture of continuous improvement and operational excellence. Define and deliver a cloud-native, SaaS-first workplace technology strategy that scales with the business and improves staff productivity. Bring experience running comparable IT functions, supported by a strong technical background and sound architectural judgement. Embed Zero Trust security principles across workplace technology to protect company data and systems in a pragmatic, user-centred way. Partner with senior stakeholders to understand business needs and translate them into reliable, secure, and efficient IT services. Own and manage the IT budget, ensuring spend is controlled, transparent, and focused on delivering clear value. Establish key performance indicators (KPIs) and regularly analyse team performance data to make data-driven decisions for enhancements and optimisation. WHAT WE ARE LOOKING FOR: You have a minimum of 10 years of experience in implementing and managing enterprise engineering platforms Proven experience in a senior leadership role within a technology-led organisation, ideally in fintech or regulated financial services. Comfortable operating at all levels, from hands-on problem solving to strategic decision-making, with a strong sense of ownership and accountability. Strong technical background, with deep experience in cloud-native environments, SaaS platforms, and modern workplace infrastructure. Experience with Google Workspace and the wider Google ecosystem is strongly preferred. Practical experience with modern IT operating models, including configuration as code, automation, and Zero Trust security principles. Demonstrated ability to lead and develop teams, set clear technology strategy, and run IT support and engineering functions effectively. Strong analytical and problem-solving skills, with a focus on improving reliability, operational efficiency, and user experience. Clear and confident communicator, able to engage, challenge, and influence stakeholders at all levels of the organisation. A collaborative and inclusive leadership style, with a strong customer-first mindset and a co ... (truncated, view full listing at source)