KYC Analyst with German (Back Office position)

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE Communicating with active members (non-call centre environment - chat and email) Reviewing and verifying member data and documentation as part of the company’s CDD and EDD processes Conducting full account reviews on existing members (periodic, holistic, and event-driven) Performing in-depth online research on companies and entities related to them Reviewing and assessing transaction activities Managing multiple types of escalations and handling different off-boarding processes Identifying areas of process improvements Responding to queries from internal teams and working closely with them Assisting with different Ad-Hoc projects WHAT WE ARE LOOKING FOR What makes you a great fit for KYC analyst with German: Excellent spoken and written German language skills Excellent spoken and written English language skills Previous experience and knowledge of UK banking and AML regulations Ability to use and operate with multiple internal and external platforms You bring bags of initiative and be naturally inquisitive about KYC principles and processes You have an analytical mind – able to digest large data sets, differentiate between priorities and show willingness and potential to enhance your investigative skills You are able to carry out multiple different tasks and stay organized while doing so You have a keen eye for process improvements and explore new solutions to existing tasks You have previous experience working in KYC/compliance, preferably in a highly regulated environment You are able to collaborate with multiple departments and levels of seniority You are able to balance excellent quality and productivity on an ongoing basis WHAT YOU WILL GET IN RETURN 25 days paid annual leave 3 paid days off for volunteering or LD activities Extended maternity and paternity leave covered by the company Personal LD budget in the amount of 1000 BGN per year Additional health dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Transportation bonus to cover office commute under the hybrid work arrangement TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from ... (truncated, view full listing at source)