Senior Operations Analyst

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE The essential duties of the Senior Operations Analyst - KYC include collecting and organising data from various sources, building reports and assisting internal stakeholders with analysis. This position will be responsible for the execution of periodical reports for external stakeholders, such as banks and other organisations. Some of the things you’ll be doing are: Monitoring inbound work volumes, analysing any abnormalities and identifying potential concerns. This data will be required to be presented in a digestible format to all major stakeholders. Working closely with the Operations Manager to enhance team efficiency. Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units. Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support and Product. Collecting and organising information for the day-to-day report, operations team. Preparing regular or ad-hoc analysis of different data sets. Using graphs and other methods to visualise data to stakeholders. Investigating any abnormalities in the inbound work volumes. Monitoring KPIs performance metrics. Preparing periodical and ad-hoc reports for internal or external stakeholders. Providing recommendations for process improvements. Monitoring and assigning day to day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams. Has knowledge on advanced excel. WHAT WE ARE LOOKING FOR Proven track record in process optimization and performance analysis in an operational setting. Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations. Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI. You have exceptional listening, doubt solving capabilities and analytics skills. You are willing to work in a shared shift pattern (As per business requirement) Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously. WHAT YOU'LL GET IN RETURN: Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or LD activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation ... (truncated, view full listing at source)