Senior Product Operations Manager - Global Member Experience - FTC 1 Year

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: Reporting to the Head of Operations within Member Engagement Marketing, you will be the operational backbone of the global member experience. This domain is responsible for the core infrastructure that powers the Tide app experience globally. You will support three critical pillars: Foundation Systems: Enabling capability to drive core experience (i.e. localisation, activity feed service, app simulator) Design System: Standardising the UI/UX components used by every product team at Tide Loyalty Retention: Driving long-term member value through engagement features, guides, and adoption programs ABOUT THE ROLE: As the Senior Product Operations Manager, you will ensure the seamless and scalable delivery of our core platform infrastructure. You will be responsible for bridging the gap between highly technical engineering projects and member-facing outcomes. You will optimise how our Foundation teams interact with the rest of the business, ensuring that our "internal products" enable every other Tidean to build faster and better. What you’ll be doing Operational Readiness: Leading the rollout of complex foundational updates, ensuring Engineering, Product, and Marketing are aligned on technical migrations and platform shifts. Performance Value Advocacy: Owning the operational performance as a data advocate for the domain—monitoring technical health (speed, reliability) alongside member engagement trends to provide actionable insights. Retention Strategy Support: Collaborating with the Loyalty team to operationalise member engagement initiatives including member education, community engagement and other retention concepts. Design System Governance: Partnering with Design and Engineering to drive adoption of our Design System, tracking usage metrics and streamlining the contribution process for new components. Stakeholder Management: Building strong relationships between the technical "Foundations" teams and the wider business to ensure infrastructure improvements translate into measurable member value. Continuous Improvement: Striving for operational excellence by refining the tools and processes used for localisation, app simulations, and global feature flags. WHAT WE ARE LOOKING FOR: You have 5+ years of experience in product operations, programme management, or consulting within a high-growth technology environment or start-up You are technically curious and enjoy working closely with engineering and product teams to understand the infrastructure and systems that power a modern platform You are a logical strategist with the ability to take "TBD" or abstract goals and turn them into tangible KPIs that measure success and platform health You enjoy working with data and have experience with business analytics tools such as Excel, Look ... (truncated, view full listing at source)