Senior Quality Assurance with French (KYC)

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: The Quality Assurance Analyst is responsible for conducting quality reviews of stakeholder activities and providing actionable feedback. This role ensures that quality standards are consistently upheld across assigned procedures, identifies gaps in processes, and analyzes trends. Additionally, the QA Analyst fosters cross-functional collaboration to align quality assurance practices with organizational objectives and regulatory requirements. ABOUT THE ROLE: Complete assigned sampling reviews in a timely manner in accordance with schedule Stay up to date with process documentation and proactively highlight any discrepancies and ensure timely updates to observation and remediation Actively participate in calibrations, workshops, and knowledge transfer sessions. Identify process improvement opportunities and learning gaps, and communicate them effectively to senior management and other stakeholders Ensure the highest quality and regulatory standards are upheld in all QA reviews Analyze trends related to individual and process performance, and escalate relevant findings to the Team Lead or/and QA Specialist Provide support to peers and area Analysts by responding to queries and maintaining a collaborative, professional relationship Deliver constructive feedback using clear and respectful language Collaborate with peers to enhance understanding of various area related (Operations Management) processes ( Member facing areas ) Strictly adhere to all Tide policies and procedures at all times WHAT WE ARE LOOKING FOR: Proficiency in English and French (written and verbal) Proven experience in conducting Quality Assurance (QA) reviews and serving as a Subject Matter Expert (SME) within the financial services and fintech sectors Hands-on experience in applying risk-based approaches to process evaluation and enhancement Strong analytical skills with the ability to identify emerging trends, process gaps, and quality issues Exceptional communication, coaching, and conflict resolution abilities to support team development and performance improvement Data-driven decision-maker, with expertise in reporting, trend analysis, and actionable insights generation Proficient with QA and collaboration tools such as Confluence, and data platforms including Looker, Google Sheets, Lattice, and other performance tracking tool Preferrable: 2+ years experience in Anti-Money Laundering (AML), Know Your Customer (KYC), or customer interaction/handling within regulated financial environments WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or LD activities Extended maternity and paternity leave covered by the company Personal LD budget Additional health dental insurance Mental wellbeing platform Fully covered Multisports ... (truncated, view full listing at source)