Field Ops Senior Manager, Upmarket & IX

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We are hiring an EMEA Field Operations senior manager to support our Upmarket (ERU) segment Industry Expansion Business Unit, which drives growth across Healthcare, Financial Services and Energy. This role will partner with ERU IX leadership to deliver scalable processes, accurate forecasting, and data-driven insights that accelerate growth. Additionally, the candidate will support our post sales leadership (Revenue Architects/Customer Success). The ideal candidate has more than 5 years experience in a RevOps role. They combine strong operational rigor with a bias for action, ensuring immediate execution while building long-term scalable solutions. This leader will work cross-functionally with Sales, Finance, Marketing, Customer Success, Enablement, and Analytics to align strategy with execution and improve overall sales productivity. NOTE: This position is a hybrid-based role (office 3 days a week and remote 2 days) RESPONSIBILITIES Serve as a trusted advisor to IERU IX sales leadership, driving growth through process optimization, financial rigor, and actionable insights. Lead and maintain the business operating rhythm (weekly/monthly forecast pipeline reviews, demand gen reviews, account reviews, KPI headcount tracking, QBR/MRR). Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for ERU IX teams. Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases. Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health. Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals. Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term. Maintain documentation and enforce compliance around policies, sales processes, and engagement rules. QUALIFICATIONS 5+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models. Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies. Proven success building territory models, forecasting processes, and headcount/capacity plans. Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue. Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus). Skilled in navigating complex tech stacks including CRM, account planning, account scoring, ... (truncated, view full listing at source)