Octopus in Colour Internship 2026 - Customer Operations Specialist

Addressing Black representation in the energy industry At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce, which is a significant under-representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry. Applications for all our internships will close on the 17th April. This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships. Location: London office Duration: Full time 6th July - 28th August Pay: London Living Wage (pro rota) About the role We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.  This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.  What you'll do Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction Receive a crash course in ‘all things Octopus’ Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed Feedback on our current service processes and systems and propose changes where necessary, based on prior experience Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise Speak to our customers on the phone or email to help aid in their journey towards driving an EV What you'll need Don't worry, previous knowledge of EVs/the automotive industry is not required! A “can-do” attitude, and the desire to learn by getting stuck in A passion for problem solving and going above and beyond to ensure you deliver a great customer experience Experience working independently and as part of a close-knit team A curious and keen-eye for detail to spot areas of improvement - we love hearing examples! To be a natural finisher and an effective operator - you leave no loose ends in your path To want to gain insight into a rapidly growing company and be comfortable adopting changes quickly