Director, Market Operations – East

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. This hybrid role reports to the Head of Ride Hail Operations. The Director, Market Operations East, serves as the senior executive accountable for the end-to-end operational health, service reliability, and long-term scalability of autonomous vehicle operations across both owned and partner-operated markets within an assigned region. This role ensures that regional operations consistently deliver safe, reliable, and high-quality service, building and sustaining customer trust while meeting Waymo’s strategic objectives, regulatory commitments, and brand standards. Operating at a strategic and enterprise level, this leader defines the operating vision, governance model, and performance expectations for the region, while ensuring operational outcomes are delivered through empowered Market Leads and Regional Partner Leads. The Director maintains clear accountability for regional operational performance, including safety adherence, fleet availability, service reliability, rider experience, and demand fulfillment. This role also serves as the primary voice of field operations for the region, representing operational realities, insights, and risks into centralized teams such as Product, Engineering, Safety, and Enterprise Operations. Through strong leadership, performance management, and cross-functional partnership, the Director ensures that both Waymo-owned and partner-operated markets operate to consistent standards while scaling safely and efficiently over time. You will: Own Regional Operational Performance: Accountable for the overall operational health, safety performance, service reliability, fleet availability, and demand fulfillment across both owned and partner-operated markets. Protects Brand Integrity: Ensure regional operations consistently deliver safe, reliable, and high-quality service, reinforcing customer trust and public confidence in Waymo. Develop Regional Strategy: Set regional operating strategy and performance expectations aligned with Waymo’s long-term business objectives, service standards, and brand commitments. Establish Governance Frameworks: Establish and enforce governance, accountability, and decision frameworks across Market Leads and Regional Partner Leads to ensure consistent operational execution. Champion Partner Success: Ensure partner-operated markets meet Waymo operational standards and deliver sustainable operational performance while building strong long-term partnerships. Serve as the Voice of Operations: Represent regional operational insights, risks, and improvement opportunities into centralized teams including Engineering, Product Operations, Safety, and Enterpr ... (truncated, view full listing at source)