Director, Legal Operations

Position: Director, Legal Operations Location: US (Remote) Reports to: VP, Legal About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are:  HighLevel isn’t a typical SaaS company, and this isn’t a typical legal ops role. We move fast, stay lean, and reject process for process’s sake. We’re looking for a Director of Legal Operations to design and run a scalable Legal operating model that makes the team faster not heavier. You will be the VP of Legal’s strategic and operational partner, translating company growth into systems, tools, and workflows that scale. This is a hands-on leadership role. You’ll design the system and build it — configuring tools, writing play books, partnering with engineering, and removing friction. You’ll lead a small team of legal operations specialists and be accountable for execution. You are equal parts strategist and builder. What You’ll Be Doing: Legal Operations Strategy & Execution -Help develop, own, and continuously refine the legal department's operational strategy, ensuring alignment with HighLevel's business trajectory and proactively identifying gaps, inefficiencies, and opportunities to scale -Assist with organizational design and capacity planning across the Legal team, assessing structure, workload distribution, and capability gaps to ensure the department scales appropriately without unnecessary headcount expansion, and that work is happening at the right levels -Design processes that are frictionless by default: the goal is to remove obstacles and accelerate the team, not to add layers of approval or documentation -Define and drive the legal department's AI and technology roadmap; evaluate, implement, and optimize tools (including Ironclad CLM) using a disciplined build-vs.-buy framework -Partner with engineering to build bespoke solutions for legal analytics, contract intelligence, and operational reporting; translate legal needs into technical requirements without needing an intermediary -Develop dashboards and metrics that give the VP of Legal clear visibility into workload, cycle times, spend, and team performance -Build and maintain operational playbooks, SOPs, and the legal team's internal knowledge base OKRs & Legal Value Story -Partner with the VP of Legal to own the executive reporting framework, including dashboards and strategic updates that articulate Legal's impact, risk posture, and contribution to HighLevel's objectives -Build and maintain OKR tracking systems and reporting cadences that keep the team accountable and give leade ... (truncated, view full listing at source)