Sr. Business Systems Manager

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are: HighLevel is seeking a Sr. Business Systems Manager to own and evolve the end-to-end architecture of our internal business systems. This is a highly senior, strategic role with broad visibility and influence across the company. This role is explicitly focused on internal operational systems, not product infrastructure or customer-facing software. You will be responsible for ensuring that the platforms used by Support, Customer Success, Sales / Trial Experience, Partners / Affiliates, HR, Finance, Accounting, and RevOps work together as a cohesive, scalable ecosystem. In addition to architectural ownership, this role will serve as the primary decision-maker for new system requests—evaluating whether we should implement a tool at all, what the true level of effort is, and what the total cost of ownership (TCO) looks like relative to our existing systems and processes. Over time, this role may build and lead a team of systems administrators and architects as HighLevel continues to scale. Systems & Departmental Scope: This role owns and governs systems supporting: - Customer-facing teams: Support, Customer Success, Sales / Trial Experience, Partners / Affiliates, Account Management, and the Retention teams - Operations: Revenue Operations, Support Operations, Workforce Management - Corporate functions: HR, Finance, Accounting - Data & Analytics: BI tools, data warehouse, ETL and reporting platforms What You’ll Be Doing: - Enterprise Systems Architecture & Ownership - Own the enterprise-wide architecture for all internal business systems at HighLevel. - Maintain a clear, living system map that documents tools, integrations, data flows, and ownership. - Ensure systems are designed intentionally to support speed, scale, and reliability. New Systems Evaluation & Decision Authority - Act as the architectural gatekeeper for all new internal system requests. - Evaluate tools and vendors by assessing:Business need and strategic alignment - Implementation effort and operational complexity - Integration and data implicationsTotal cost of ownership (TCO) vs. existing systems or manual processes - Long-term scalability, vendor risk, and maintenance overhead - Provide clear recommendations on whether to buy, build, enhance, consolidate, or decline tools. - Partner closely with Finance and Procurement to support purchasing decisions with structured, data-backed analysis. Integration, Data & Platform Strategy - Design and govern system int ... (truncated, view full listing at source)