Business Service Manager

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in the US and began our Australia team in 2022, with exciting growth since then. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network, delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar systems for residential and commercial clients. Omnidian’s AI-powered performance assurance platform supports over 380,000 asset years of data and now extends its reach into the Australian market—further enhancing service capabilities through this strategic partnership. Together, we’re delivering cutting-edge support and unmatched customer experience to solar investors across the globe. For more information about this exciting partnership, read Omnidian Announces Acquisition of Solar Service Guys, Accelerating Growth and Service Offerings in Australia The Job The Business Services Manager role provides leadership, escalation support, and operational oversight across three distinct functions within the business, case management, operations support and client success. At any point of time there could be several Business Services Managers assigned to one primary stream but is expected to have general awareness of all three functions. During leave coverage or peak periods, managers may be asked to temporarily support tasks outside their core area. This ensures operational continuity while maintaining clear ownership of responsibilities. With direct reports in varied roles, the position is responsible for coaching team members, supporting key operational processes, and being a central escalation and decision-making point across client management, escalations, scheduling, and inventory. This role requires adaptability, cross-functional awareness, and strong relationship management skills. This position description serves as a guide to core duties and performance expectations. Responsibilities may evolve based on operational priorities and business needs. Flexibility, shared accountability, and contribution to team outcomes are core principles embedded in this role.