Helpdesk Manager

Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State. At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team. The Helpdesk Manager leads CesiumAstro’s IT Service Desk operations in support of secure, mission-critical aerospace programs. This role owns the end-to-end user support experience for engineering, manufacturing, and corporate teams, ensuring responsive, high-quality, and compliant resolution of incidents and service requests. The Helpdesk Manager establishes service objectives, drives continuous improvement initiatives, and ensures alignment with federal cybersecurity expectations including NIST 800-171 and CMMC. Operating with broad managerial discretion, this position develops staff, standardizes processes, manages performance metrics, and partners cross-functionally to support secure and scalable IT operations.