Manager, Customer Success Enablement

Manager, Customer Success Enablement About Owner.com http://owner.com/ Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Owner.com http://Owner.com is growing quickly, and we’re looking for a proactive, results-driven Manager, Revenue Enablement Manager to serve as the embedded enablement partner for our global Customer Success, and Support organization. In this role, you’ll work closely with CS leadership to design and operationalize a clear, effective post-live enablement strategy that equips our teams to reduce churn, improve retention, and deliver meaningful customer value at scale. You’ll focus on building, iterating, and scaling playbooks, training programs, and curricula that support our teams throughout the customer lifecycle. As a key player in the customer experience, you’ll collaborate across Success, Support, Sales, RevOps, BizOps, and Enablement to translate account health insights into practical programs, crisp scripts, and repeatable motions. You’ll help reinvent existing frameworks, strengthen save and engagement motions, and partner with learning and content specialists to bring these strategies to life. Success in this role will be measured by improved customer retention, stronger save performance, and the adoption and effectiveness of revenue enablement programs across our post-live teams. This role is 100% remote and open to candidates based anywhere in the United States or Canada. The impact you will have: - Partner closely with CS leadership to design and operationalize a scalable post-live enablement strategy - Build, refine, and scale playbooks, scripts, and curricula that improve team's performance, customer conversations, and time-to-value - Enable teams to drive down churn and increase revenue retention through practical tools, training, and guidance - Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes - Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global organization - Ruthlessly prio ... (truncated, view full listing at source)