Customer Operations Business Partner Prin

Skip to Content Sign In Customer Operations Business Partner Prin Req #23505 Philippines Apply Share Job Description Posted Tuesday, March 31, 2026 at 9:00 PM | Expires Monday, June 1, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity This role serves as the strategic operations partner for Customer Operations transformation initiatives, with a primary focus on AI, automation, and next-generation operating models. The role is responsible for translating emerging capabilities (AI tools, automation, new workflows) into scalable, executable operating frameworks that improve efficiency, customer experience, and cost-to-serve. As the Principal GCO Business Partner, you influence how GCO defines and executes its operational strategy. You bring a global perspective, aligning insights, forecasting, and process optimization to enable customer and business success. What you’ll get to do Partner with GCO executives to shape business strategy and align operating rhythms across teams. Lead global forecasting, planning, and performance analysis frameworks. Standardize KPIs and processes to ensure visibility, consistency, and scalability. Deliver actionable insights to executives through data storytelling and scenario modeling. Represent GCO Operations in enterprise initiatives focused on customer and revenue optimization. AI & Automation Operationalization Partner with Product, AI, and Customer Operations leaders to operationalize AI-enabled capabilities (e.g., Support Assistant, intelligent routing, automation tools) from concept through scaled adoption.  Define workflows, guardrails, and success metrics to ensure AI tools are embedded effectively into day-to-day operations.  Establish feedback loops, performance tracking, and continuous improvement mechanisms to refine AI-driven experiences over time. Transformation Program Leadership Lead operational execution of large-scale transformation initiatives ensuring alignment across Support, Managed, Tax, and other Customer Ops functions.  Translate high-level transformation goals into clear operating models, processes, and adoption plans.  Identify and remove friction points across workflows to improve speed, scalability, and consistency of delivery. Operating Model Design in Ambiguous Environments Build scalable frameworks, playbooks, and governance structures in environments where systems, processes, or ownership models are still evolving.  Create clarity in roles, responsibilities, and process flows when transformation initiatives are launched ahead of full infrastructure readiness.  Enable teams to adopt new ways of working with minimal disruption to ongoing operations. Cross-Functional Integration Act as the connective layer between Customer Operations, Product, IT, Transformation, and Enablement teams.  Manage dependencies related to system limitations, product maturity, and technical delivery timelines.  Ensure operational readiness is aligned with product releases and transformation milestones. Process Innovation & Efficiency Identify and scale opportunities for automation, workflow simplification, and reduction of manual effort across Customer Operations.  Drive initiatives that improve response consistency, increase self-service, and enhance overall customer experience.  Contribute to long-term improvements in cost-to-serve and operational scalability. Change Management & Adoption Develop enablement strategies, training approaches, and c ... (truncated, view full listing at source)