Product Adoption Expert

What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role acts as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements. About the Team This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom’s innovative solutions, including Zoom Phone, Contact Center, AI Companion, and more. Responsibilities Deployable Customer-Facing Engagements Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms) Join customer calls and workshops to map use cases and accelerate product-specific adoption Partner with Customer Success Managers during launch, workflow integration, and renewals Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics Scalable & Programmatic Impact Implementation Delivery: Collaborate with customer IT teams and administrators to help configure, test, and launch core Zoom products (Meetings, Team Chat, Scheduler, Mail & Calendar, AIC, Rooms, Digital Signage, Visitor Management, Workspace Reservations, Clips, Notes, Docs & Whiteboard) Collaborate with Product, Product Marketing, and Enablement teams to create scalable adoption resources: Micro-learnings, playbooks, webinars, workflow catalogs Execute one-to-many initiatives including office hours, community forums, and customer champion sessions Ensure new product launches include adoption-ready materials for immediate CSM and customer use Provide strategic feedback to Product teams based on adoption patterns and implementation blockers Success Metrics Increase percentage of customers actively using key features and workflows Accelerate adoption timelines for new product rollouts Maximize engagement through webinars, micro-learnings, and educational content Contribute to renewals and expansion opportunities tied to product adoption Products Supported AI and CAIC Events and Webinars Zoom Phone Revenue Accelerator Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure;  there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to desig ... (truncated, view full listing at source)