Associate IT Ops Specialist

Associate IT Operations Specialist Location: Guadalajara Mexico Hybrid - This is a hybrid position, which will require the ability to be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara. ABOUT THE COMPANY: Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System , enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Clari + Salesloft, our Associate IT Operations Specialist will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing IT Support team and will serve on the front lines ensuring our employees have the technology they need to be successful. On a day-to-day basis, you will be responsible for proactively and reactively serving employees through technology. Specifically, you will: Respond to IT tickets to troubleshoot technical issues, install software, or issue additional equipment, both on-site in Guadalajara and remotely Setup new employee MacBooks, monitors, and any other necessary equipment Assist with technology requirements in our Guadalajara office Providing versatile on-site technical support for company events at both internal facilities and external third-party locations Assist with building out conference rooms and office space: mount audio visual equipment and cable management, etc. Accountable for managing receipt, documentation, and storage of IT equipment Partner with our IT Systems, InfoSec, and People teams as needed, for things like escalation and employee lifecycle support In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to experience collaboration and cross-training daily.. You will have an opportunity to make a difference. WHAT WE’RE LOOKING FOR: We believe IT is about empowering people, not just supporting technology. We’re seeking an IT professional who pairs deep technical expertise—from common troubleshooting processes to operating system architecture—with a genuine passion for user support. If you have the drive to master new tech and the communication skills to make it accessible to others, we want to meet you. If you’re looking for an opportunity to learn more, do more, and become more, then becoming an Associate IT Operations Specialist is the career path for you! THE TEAM: Our Clari + Salesloft Information Technology team is comprised of seasoned and up-and-coming IT Professionals who are all aligned on one vision and mission: Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes Mission: Bring science to the art of sales THE SKILL SET: Experience providing technical support while ensuring a great customer experience Familiarity with Apple Mac hardware and macOS Familiarity with Microsoft Windows and and other operating systems Familiarity with business collaboration systems (e.g. Google Workspace, Slack) Familiarity with A/V hardware and video conferencing systems (e.g. Zoom, Google Meet) Awareness of computer networking terms and concepts Awareness of device, identity, access management terms and concepts If you are Someone with a desire to help people use technology better An excellent communicator, both in conversation and w ... (truncated, view full listing at source)