Analyst, IT Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. What will you do at Ciena? Learn: SD-WAN and Multi-Cloud secure connections Cloud-based firewalls, IDS & IPS Enterprise Network Enterprise Wi-Fi & BLE Remote Access Implement: Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5 Cloud – Azure, AWS, OCI Interconnections, Firewalls & Web Application Firewalls Operational Support: Participate 24x7 scheduled On-call rotation Handle trouble ticket escalations from Service Desk, other IT teams or Business Units Drive escalations to resolution with technologies vendors Own Root Cause Analysis and Long-Term Fix Automation: Orchestration & Configuration Management – Terraform & Ansible Documentation: Generate & maintain via Agora, SharePoint Online and JIRA EDUCATION AND EXPERIENCE B.S. degree computer science, related degree or relevant experience 5 - 8 years concentrated experience in the area of IT Network Infrastructure Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions Strong knowledge of firewall management – Palo Alto or FortiGate Experienced in network troubleshooting tools (Protocol Analysis hardware/software & packet sniffer) Firewall, Wireless technology certifications desired, but not required Knowledge of Azure, AWS or OCI is a plus CANDIDATE PROFILE Strong interpersonal skill with emphasis on collaboration, communication & organization Reliable work ethic to drive commitments to  deliverables Open-minded to accept feedback to adjust then grow Be a Change Advocate to think and do things differently Growth mindset to keep learning Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.