Regulatory Response Analyst

Title: Regulatory Response Analyst Location: Austin, TX (Hybrid) Reporting To : Manager, Regulatory Response About Hippo: Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home. About The Role: The Regulatory Response Analyst is responsible for managing and responding to regulatory and escalated consumer matters, including Department of Insurance and BBB complaints. This role supports Hippo’s compliance obligations through accurate intake, timely filing, and well-documented formal responses. The Analyst produces regulatory correspondence, ensures adherence to required response timelines, and partners cross-functionally to investigate complaint matters tied to claims, underwriting, service, and agency sales. The role also contributes to complaint reporting, trend analysis, and proactive risk mitigation efforts. Depending on business needs, the Analyst may be assigned a primary specialization focus in Owned Programs, Non-Owned Programs, or Consumer Complaints, while maintaining cross-coverage capability across the Regulatory Response team. About You : You are detail-oriented and comfortable operating in a regulated environment. You have experience handling escalated or compliance-sensitive matters and can draft clear, professional written correspondence. You are confident communicating directly with customers in complex or sensitive situations and can remain composed and objective under pressure. You can navigate complex or escalated customer situations while maintaining regulatory integrity and objectivity. You thrive in structured processes, manage competing deadlines effectively, and are comfortable collaborating cross-functionally to investigate and resolve complex issues. You are adaptable and willing to support broader Regulatory Response functions as needed. You are someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong understanding of billing operations and financial transactions. In addition to handling complex billing tasks, you will help support operational improvements and assist with onboarding and training new team members. What You'll Do: Intake, log, and file regulatory and consumer complaints, including DOI and BBB matters, within RegEd and other required systems Draft and finalize formal regulatory response letters in accordance with regulatory requirements and internal approval guidelines Own intake, investigation, and response for consumer complaints, including direct correspondence via email and phone Investigate complaint matters in partnership with Claims, Underwriting, Service, Agency Sales, and other business areas Ensure timely and compliant responses in accordance with regulatory deadlines Conduct avoidable complaint reviews and contribute to recurring complaint reporting and trend analysis Present complaint trends and case updates in stakeholder meetings and respond to related inquiries Maintain accurate documentation and provide cross-coverage support across Regulatory Response specializations as needed Requirements 3+ years of experience in insurance, compliance, regulatory response, or escalated complaint handling High school diploma or equivalent required; associate or bachelor’s degree preferred Working knowledge of insurance policies, claims processes, and regulatory requirements Demonstrates initiative and ability to work with moderate supervision Strong Excel skills and experience working with operational reports Strong written communication skills with the ability to draft formal correspondence Ability to manage multiple deadlines in a regulated environment High attention to det ... (truncated, view full listing at source)