Manager, GTM Business Systems

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are looking for a Manager, GTM Business Systems to lead the strategy, roadmap, and delivery of our Salesforce, and related lead to order ecosystem. You will own how we price, quote, contract, and manage subscriptions across Salesforce, CPQ, and its key integrations, ensuring scalable processes and a frictionless experience for Marketing, Sales, Deal Desk, Provisioning, Customer Experience, and Renewals. This role combines hands‑on systems expertise with people leadership . You will manage a small team of business analysts and administrators, set direction and standards for system configuration and governance, and drive cross‑functional initiatives that reduce quote errors, improve billing accuracy, and increase sales productivity. Here's a closer look at this key role: 1. Own GTM Systems Strategy Serve as the primary owner of Salesforce, CPQ and related tools and integrations. Define and maintain the GTM roadmap , balancing new capabilities, AI, tech debt, scale, and business priorities. Design and govern the product catalog, pricing, discounting, approvals, subscriptions, and renewals to support evolving go‑to‑market motions. Ensure CPQ logic and configuration are consistent, well‑documented, and aligned with company policies and commercial strategy. 2. Lead and Develop the GTM Systems Team Manage, coach, and develop a team of system administrators, developers and business systems analysts . Own goal setting, performance feedback, and career development for your direct reports. Establish clear ownership areas, working practices, and SLAs for how the team engages with stakeholders. Foster a culture of quality, documentation, and proactive problem solving within the GTM domain. 3. Drive Cross‑Functional Delivery Lead cross‑functional CPQ and quote‑to‑cash projects from discovery through design, build, testing, and go‑live. Partner closely with Sales, Deal Desk, Revenue Operations, Finance, Billing, and Legal to translate business requirements into robust, scalable system designs. Maintain and prioritize a CPQ / GTM backlog , ensuring work is well‑scoped, estimated, and aligned to business impact. Identify and recommend improvements a ... (truncated, view full listing at source)