Customer Learning Consultant

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Based in our Dublin office, this hybrid position requires 3 days per week in office. As a Customer Learning Consultant, you will serve as the primary strategic partner and subject matter expert on learning methodologies for our largest global Enterprise accounts. You will architect and execute comprehensive learning strategies that span the entire customer lifecycle, bridging the gap between high-stakes initial rollouts and long-term continuous education for multi-year partners. Acting as the central pillar of the delivery team, you will translate custom SOWs into robust training plans, navigating complex stakeholder relationships, customizing strategies for diverse cultural needs, and ensuring every engagement drives deep adoption and creates lifelong #RavingFans of Gong. RESPONSIBILITIES You will effectively translate Gong’s curriculum into interactive, multi-tier live training programs tailored to the specific business goals of our Enterprise customers. You will act as the "boots on the ground" for the Instructional Design team, leveraging insights from live sessions to identify gaps in education materials and proactively working to address them. You must be able to explain the behind the learning strategy to senior stakeholders, positioning yourself as the main point of contact for their learning success. You will design and lead high-impact sessions across all formats from virtual to in-person trainings. This role supports our global footprint. You must be willing to travel periodically (estimated up to 40%+) to deliver onsite trainings (including US, EMEA, and APAC regions). You have the resilience to manage time-zone complexities and the skill to adapt your teaching style to diverse cultural audiences. You will serve as the voice of the customer back to the business, collaborating with cross functional teams to ensure our training aligns with the latest features and market needs. You will work lock-step with Professional Services, Customer Success, and Support to ensure a seamless customer experience from the SOW signature to post-training implementation to ongoing training post implementation. You need to be articulate, dynamic, and capable of commanding a room. You bring the energy required to turn skeptical users into passionate adopters. Conduct regular, high-quality communications (verbal and written) with all project stakeholders, from core teams to VP/Director-level sponsors. QUALIFICATIONS 3+ Years High-Impact SaaS Experience. You have a track record of delivering consultative training within the SaaS space. Experience is not just about delivery; it’s about driving adoption and strategy for complex organizations. Proven ability to manage a portfolio of multiple large Enterprise accounts concurrently. You can juggle varying implementation timelines and custom SOWs without compromi ... (truncated, view full listing at source)