Senior Billing & Collections Analyst

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs , welcomed 1.2 million applicants , and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity Social Justice, Children Education, Creative Arts, Health Wellness, Economic Justice Opportunity, and Environment Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We are seeking a detail-oriented Senior Billing Collections Analyst to own and optimize our end-to-end billing and collections processes. This role ensures accurate invoicing, drives timely cash collections, and partners cross-functionally to support revenue operations and improve order to collection cash flow. The ideal candidate thrives in a fast-paced, systems and data-driven environment and is passionate about process improvement and data accuracy. This is a full-time position that reports to the Controller. How You’ll Make an Impact Own full-cycle billing (invoicing (subscriptions, usage-based billing, etc.) credits/refunds, Dunning process) Ensure billing aligns with customer contracts and pricing terms Manage collections process including outreach, follow-ups, and escalation on past-due accounts Monitor AR aging and proactively drive DSO improvement Resolve billing discrepancies, disputes, and short payments Maintain billing and AR data within ERP systems (NetSuite preferred) Partner with Accounting to support revenue recognition (ASC 606 alignment) Collaborate with Sales and Customer Success on billing setup and collections strategy Support month-end close with billing and AR reconciliations Maintain audit-ready documentation, controls, and billing/collections policies Identify and implement process improvements and automation opportunities What We’re Looking For 4+ years of billing, collections, AR, or revenue-related experience (SaaS preferred) Experience with ERP systems (NetSuite strongly preferred) Strong Excel skills (reconciliations, aging analysis, reporting) Proven experience managing AR aging and collections processes High attention to detail and strong problem-solving skills Ability to manage multiple priorities and work cross-functionally Nice to Have Exposure to ASC 606 / revenue recognition Experience with Stripe, Avalara, or Salesforce Multi-entity or multi-currency experience Experience supporting audits or working within controlled environments Why Join Us Direct impact on cash flow and revenue operations Opportunity to build and improve scalable processes High visibility across Finance, Sales, and Operations Collaborative, fast-paced environment Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Missoula, MT or Remote- East Coast, US Compensation: The annual salary for this position is $85-100k. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time . In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technolo ... (truncated, view full listing at source)