Workforce Operations Associate

Workforce Operations Associate ABOUT US: Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber? https://camberhealth.notion.site/What-is-Camber-1a6c4e2fa5318049b6beef91b8ed7d1a?pvs=4 We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber https://www.camber.health/knowledge/launch ABOUT OUR CULTURE: Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples: 1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients. 2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us. ABOUT THE ROLE: We’re looking for a highly organized and proactive Workforce Operations Associate to join our growing team. In this role, you will partner closely with our Billing organization, including both the Billing and Payment Posting teams, to ensure operational excellence across our contingent workforce. You’ll serve as the first line of defense for process support, unblocking day-to-day operational challenges, managing contractor performance, and owning the end-to-end hiring pipeline for contingent talent. This is a fast-paced role that requires strong collaboration, communication, and problem-solving skills. WHAT YOU'LL DO: - Partner with Billing and Payment Posting leadership to understand workforce needs and provide process and contractor support. - Serve as the first point of contact for the Billing org on operational blockers and workforce escalations. - Own the end-to-end contingent workforce hiring pipeline, including sourcing resumes, coordinating and running interviews, managing candidate communications, and facilitating smooth onboarding in partnership with Billing leadership. - Manage contractor performance by monitoring productivity, identifying gaps, and partnering directly with contingent workers to drive improvement. - Act as a primary point of contact for internal teams regarding contractor and workflow escalations, ensuring clear communication in Slack channels and timely resolution of issues. - Drive positive sentiment and effective collaboration across cross-functional teams by enabling smooth processes and proactive problem-solving. WHAT WE'RE LOOKING FOR: - 1–2 years of startup experience, with a proven ability to thrive in fast-paced, evolving environments. - 1–2 years of experience working with contingent workforce, BPOs, or staffing agencies. - Experience managing performance across processes and people, including tracking productivity and addressing performance opportunities. - Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously. - Exceptional communication skills across both written and live interactions - Ability to take initiative, own outcomes, and drive projects forward independently. NICE TO HAVE: - Recruiting experience, particularly with sourcing, interviewing, and onboarding candidates. - Direct experience in billing, insurance operations, or healthcare revenue cycle environments. PERKS & BENEFITS AT CAMBER: - Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care. - Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you. - Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care). - Fina ... (truncated, view full listing at source)