Impound Supervisor - SCM

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview SCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization. Job Description We are looking for a candidate with experience in managing Impound support staff. Candidates need to be well-rounded, flexible and driven. Thi s Supervisor  position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the Impound department. A successful Supervisor will assist Managers in all day-to-day operational activities for the assigned recovery. SCM has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation. R esponsibilities Provide support for direct report Manager and front line staff Review and assignment of accounts to the case workers through SCM Account Movement Strategy Protocol. Documenting and processing client requests. Track each staff members daily productivity and provide coaching as needed Review Fee requests for accuracy and submission to lender. Preferred Qualifications: H igh School Diploma  or equivalent Minimum of  2 years experience in I mpounds related experience Experience with recovery systems, forwarding models, and productivity tracking Client (auto finance) experience High level of experience using G-Suite, MS Office and related applications Strong multi-tasking and organizational skills Energetic and self-motivated - must be well organized and able to make proactive recommendations Servant leader attitude willing to invest and grow team members to support SCM clients. W orking knowledge of websites and protocols involving Impounds and state requirements Target Base Salary Range: $55,000 - $60,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-ONSITE Basic Requirements 2 years experience in s upervisory role Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work ... (truncated, view full listing at source)