Product Engineer I

Rapidly Growing Life Sciences Technology Company Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health. We are looking for a highly motivated  Product Engineer I to join our team! Our Product Engineer plays a strategically important role in ensuring the company’s business success. The primary responsibilities include, but are not limited to, supporting Field Service Engineers (FSEs) and Field Application Scientists (FASs) groups with technical support, authoring and reviewing Best Known Practices (BKPs) for field deployment, and coordinating the rollout and implementation of Engineering Change Orders (ECOs) in the field. As a Product Engineer (PE), you will train FSE’s on best practices and be the point of contact for field escalations. PEs are system experts and sometimes work side by side with RD to gain a deep understanding of the system. PEs will help define problem statements, develop mitigations, and are a key contributor to Corrective Action Preventative Action (CAPA) plans. How You’ll Contribute Test and validate software upgrades, process flows, and service procedures prior to release. Present to customer-facing groups to ensure proper field implementation Plan and execute full software releases for customer tools to ensure minimal expected downtime Partner closely with software engineering and data operations team to build up knowledge and documentation on troubleshooting, integration efforts, and software/GUI rollout for pipeline management Monitor field issues and escalate trends to RD and Upper Management in the form of dashboards and other high-level communications Transfer knowledge from RD to customer sites by working side by side with engineering, chemistry, and operations groups in system Operational and Performance Qualification stage Provide cross fleet data analysis including but not limited to system reliability, performance, and health through Jira reports Collaborate with Operations and RD on product improvement plans. Represent the ‘Design for Serviceability’ and ‘Design for Usability’ perspectives in engineering design reviews Other job duties as assigned Qualifications, Skills, Knowledge Abilities BS or MS in Computer Science, Engineering, Biomedical, Electrical, Mechanical, Systems Engineering disciplines or core scientific degree 1 + year of experience troubleshooting complex systems dealing with electrical, mechanical, and software designs is preferred Experience scripting in Bash and/or Python Previous experience working in Linux systems Background in teaching or transferring knowledge to others to help grow in their technical and troubleshooting skills Proficient working on hardware, software and chemistry integration is highly desired Some experience in a technical support or customer service role Highly curious with a self-starting attitude Excellent verbal and written communication skills Ability to travel up to 20% of the time to support customer sites At Ultima Genomics, your base pay is ... (truncated, view full listing at source)