Technical Consultant (Client-Facing)

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com . The Technical Consultant (TC) is a key role within our Global Services organization, responsible for delivering high-quality technical solutions to our clients and partners while ensuring outstanding customer satisfaction. This role is based in Belgium and works closely with local and international stakeholders. Internally, the TC collaborates on solution design to ensure efficiency, adherence to best practices, and the future-proof use of Zeta’s products. The TC owns solution delivery end-to-end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go-live. To be successful in this role, you will be customer-focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem-solving skills, attention to detail, and an autonomous mindset, while remaining flexible and collaborative in a dynamic, project-based environment. What You'll Do Understand customer business and technical requirements and deliver comprehensive, scalable solutions Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives Participate in design workshops and business requirements definition, through to solution sign-off Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long-term support Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support Configure, build, and set up the Zeta platform Interact with both technical and non-technical stakeholders, providing guidance, troubleshooting, and project support Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions Work autonomously on smaller or well-defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements Lead internal knowledge-sharing initiatives to support the growth and success of Zeta Identify project risks and issues, proposing alternatives and mitigation strategies Manage multiple concurrent engagements while collaborating with cross-functional team members Deliver new implementations, migrations, and enhancement projects Support Account Executives and Go-To-Market teams by validating solutions and contributing to effort estimations Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed Be onsite with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment Travel to client or partner sites for onsite discovery and solution presentations as required What We’re Looking For University degree (Business, Comput ... (truncated, view full listing at source)