Product Success Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation. To support our growth, our Product Growth Partners (PGPs) are central to Fivetran’s self-service motion, enabling thousands of customers to succeed at scale. PGPs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance. PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time. This is a full-time, hybrid position based out of our Denver, CO office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. What You'll Do Accelerate Self-Service Success Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions. Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention. Deliver Targeted Customer Interventions Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions. Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan. Run Many-to-1 Programs Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale. Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth). Enable Expansion Readiness Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate. Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale. Advocate for Customers Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences. Build scalable resources (guides, templates, content) that multiply across the customer base. Handle Reactive Needs Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively. Skills We're Looking For Experience: 1–2 years in customer success, product support, enablement, or similar role. Customer-Centric Mindset: Ability to diagnose customer friction points and provide clear, scalable solutions. Technical Proficiency: Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts. Program Builder: Experience running group enablement (webinars, labs, training, or community events) preferred. Analytical Skills: Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities. Collaboration: Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes. Communication: Strong written and verbal communication skills for both 1:1 and many-to-1 interactions. Adaptability: Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment. #LI-JC1 #LI-Hybrid The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sale ... (truncated, view full listing at source)