Bilingual Customer Support Associate I

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization. What you get to do every day Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers Work cross-functionally with internal and external partners to solve customer issues Service a geographically diverse customer base Provide best in class customer service Work in a fast-paced evolving startup environment Manage follow-ups with customers as required Help other areas of the organization when needed Manage performance to company set standards and adhere to a workforce management schedule What you bring to the role Fluency in both English and Spanish (written and verbal) is required 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience Passion for serving customers Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball Ability to communicate with confidence, professionalism and empathy over the phone and through email You remain composed in high-stress situations and convey empathy for our customers Meticulous attention to detail - rarely making typos and noticing discrepancies Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Where you will work Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays Standard Monday-Friday work schedule with no weekends or evenings This is a full time position 40 hours a week Application deadline We accept Customer Support Associate applications on an ongoing basis. How you can grow your career at Human Interest The Customer Support Associate role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn. Through ongoing training and upskilling, employees have the opportunity to progress through six steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through all steps if they are committed to their ongoing development. Each new step brings with it increasing responsibility, ... (truncated, view full listing at source)