Senior Accountant - Colombia

About Gladly For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai . The Team The Finance and Accounting team at Gladly is small, high-performing, and operates well above its weight class. The team reports into the CFO and works as a true strategic partner across the organization, not a back-office function. The culture is high-autonomy, high-trust, and action-oriented. There are no layers, no committees, and no waiting around for approval. You will report to the Director of Accounting and work closely with Finance and People Operations. This role is based in Colombia and works directly with the US-based team on a daily basis. The Opportunity We are looking for an accountant to own the day-to-day operations of our general ledger. You will manage cash application, code vendor invoices, prepare journal entries, run balance sheet reconciliations, and drive the monthly close. You will also partner on bi-weekly payroll and own AR/collections end to end. This is hands-on, high-ownership work across the full accounting function, not a narrow specialty role. This role is ideal for someone who thrives on structure, accuracy, and managing multiple deadlines independently. You are not a cog in a large accounting team. You are a critical contributor who keeps the financial engine running, and you are doing it at a company that is actively exploring how AI can transform accounting operations. What You'll Do General Ledger and Close Prepare journal entries and maintain the general ledger in accordance with GAAP, ensuring accuracy throughout the month Own the month-end close process as the primary executor, with your manager serving as reviewer Prepare and maintain reconciliations for all balance sheet accounts Deliver monthly flux analysis on expense accounts to ensure financial statement accuracy Accounts Payable and Cash Management Process and code all vendor invoices, routing for approval and setting up new vendors in accordance with contracts Manage cash application across multiple bank accounts, recording all inflows and outflows in NetSuite Oversee corporate credit card programs including employee setup, limits, and receipt compliance Manage employee expense reimbursements, including coding and proper processing Accounts Receivable and Collections Own the AR/collections process end to end: upload invoices to customer portals, send dunning notices, and follow up with customers to ensure timely payment Maintain clean AR aging records and communicate proactively with internal stakeholders on collection status Payroll and Compliance Partner on end-to-end semi-monthly domestic payroll processing and monthly international payroll, including deduction setup and management Serve as a reliable payroll partner, reducing the single point of failure and functioning as a team with your manager to ensure accuracy Communicate and manage requests from external audit and sales tax providers What We're Looking For 3-5 years of accounting experience. High-growth startup or SaaS e ... (truncated, view full listing at source)