Strategic Technical Account Manager - (AI/ML)

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy. As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. What You’ll Do: Strategic Relationship Management Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders. Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns. Executive Presence Influence Engage with C-level and VP-level contacts with confidence, clarity, and authority. Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. Technical Consultation Innovation Support Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. Assist customers with architectural planning, workload migration, performance tuning, and incident response. Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. Growth, Retention Advocacy Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. Identify opportunities for workload expansion, cost optimization, and operational efficiency. Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies. Lead cross-functional account planning with Account Management, Product, and Engineering. What You’ll Add to DigitalOcean: Enterprise Customer Experience 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent). Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders. Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment. Technical Depth Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms. Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases. Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc. Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms. Comfort with modern D ... (truncated, view full listing at source)