Senior Manager, Workplace Technology

Ready to be a Titan? At ServiceTitan, we build technology that powers the trades—and we believe our internal technology should set the same bar for quality, scale, and experience. We’re looking for a Senior Manager, Workplace Technology to lead our global Workplace Technology (WPT) function. This is a leadership role responsible for delivering a modern, secure, AI-enabled employee experience across devices, collaboration, networking, service desk, and productivity platforms. This leader will operate with a product mindset, strong business partnership, and a clear focus on outcomes: employee productivity, satisfaction, and scalability. You’ll partner closely with People, Business Systems, Data, Security, Legal, Finance and Real Estate to ensure our workplace technology evolves with our growth and culture. What you'll do: Set the Workplace Technology Vision Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory. Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments. Establish WPT as a strategic, data-driven function, not a reactive support organization. Lead an AI-Enabled Employee Experience Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency. Transform the IT Service Desk into a proactive, AI-augmented support model, including: Enable Self-service capabilities and deployment of AI Agents Automated incident resolution and workflow orchestration Experience and sentiment insights to continuously improve CSAT Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams. Own Core Workplace Technology Domains You will have accountability for: End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning. Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees. Network & Connectivity – Secure, high-performance global offices and remote connectivity. Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement. Partner Across the Business Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM). Enable a single source of truth for employee lifecycle, access, and experience data. Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions. Lead, Communicate, and Scale Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths. Communicate effectively with executive leadership, translating technical initiatives into business and employee impact. Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability. What you'll bring: 15 years of IT experience, including experience running a modern Workplace Technology or Corporate Engineering function. Proven success operating at a WPT leadership level in a fast-growing, global environment. Experience getting stakeholder buy-in and implementing AI first approach Deep experience across: End-user devices and asset management AV, networking, and hybrid work environments IT Service Desk leadership and transformation Enterprise collaboration and productivity platforms Strong expertise with core platforms: ex. Google Workspace, Atlassian (Jir ... (truncated, view full listing at source)