Software Engineer (L3) Infrastructure

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the Developer Platform Experience team under Platform Engineering as our next Software Engineer (L3). About the job We are actively recruiting for this role to fill an existing vacancy. This position will help users interact with Twilio’s internal developer platform, manage our software taxonomy and cloud infrastructure inventory, accelerate developer productivity via self-service tools, and drive adoption of engineering best practices throughout the company. In the near term the team is focused on modernization, working to transition away from in-house legacy systems to cloud-native platform solutions. Responsibilities In this role, you’ll: Develop, test, and deploy backend, frontend, and client-side applications for internal use at Twilio Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming Mentor junior engineers as necessary Write tickets, testing plans, and runbooks for the team, as well as internal documentation for users Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation Continuously improve Twilio’s internal developer platform interfaces, local development tools, and platform onboarding processes Independently own medium-sized features, authoring specifications and designs for features of moderate complexity Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash Experience developing and operating software in an AWS cloud environment Experience with relational database concepts and operations 5+ years of full-time job experience in a software engineering role Experience with Terraform, Kubernetes, and infrastructure-as-code concepts Desired: Prior experience working with a platform engineering focus in a software engineering organization Strong opinions on developer experience and local development best practices Familiarity with front-end web application development and frameworks such as React, Angular, or Vue Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Tw ... (truncated, view full listing at source)