Tech Lead Manager, Billing & Insights

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: We’re seeking a Tech Lead Manager to lead the Billing and Insights charter that underpins Glean’s consumption-based pricing and product analytics. As a TLM, you’ll provide expert technical direction and thoughtful coaching to a passionate team of engineers. This team owns the end-to-end stack that makes our AI products metered, billable, and explainable—from logging and usage pipelines to billing dashboards and product insights. You’ll partner closely with Product, Finance, Data, and Go-To-Market to ensure every AI feature we ship is accurately metered, transparently billed, margin-positive, and easy for customers to understand. You will: Build a high-performing team with an inclusive and positive team culture. Provide technical leadership and vision in a widely scoped engineering team. Drive the development of the product and platform in a fast-paced environment. Coach and mentor engineers at different levels to achieve their career goals. Champion best practices in software development, quality assurance, and project management to drive operational excellence. Drive the evolution of our consumption / Flex pricing infrastructure and insights experiences in a fast-paced environment. Partner with Finance, Pricing, RevOps, and Product to translate pricing and reporting needs into robust technical architecture and workflows. About you: 8+ years of engineering with 2+ years of engineering management experience. Meaningful experience with billing, payments, pricing, or other revenue-critical systems (usage-based or subscription); or you have built similarly high-integrity, auditable systems. Proficiency in recruiting, organizing, and motivating teams. Passionate about helping people grow in their careers and people management. An owner mindset and passionate about being in a product-focused environment where everyone cares deeply about customer impact. Expertise in ... (truncated, view full listing at source)