Manager, Authentication

About the role We’re looking for a Manager of Authentication to lead the strategy, performance, and health of our account access ecosystem. This role is accountable for safeguarding member access, protecting PII, and delivering a secure, seamless authentication experience at scale. Operating across risk, product, and member experience, you’ll drive measurable business impact through reducing fraud losses, optimizing authentication success rates, and strengthening member trust. You will define and execute a vision for authentication resilience, balancing strong security with intuitive usability while proactively addressing unauthorized access and emerging threats. You’ll also partner closely with Product, Engineering, Analytics, DSML, and Operations to evolve authentication systems through AI, shape product decisions, and ensure our platform remains secure, reliable, and friction-aware for millions of members. The base salary offered for this role and level of experience will begin at $188,000.00 and up to $260,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Build, develop, and lead a high-performing Authentication Risk team with clear goals, ownership, and measurable outcomes Lead end-to-end performance of authentication systems across login, recovery, and identity verification; define and monitor core metrics (ATO, success rates, friction, latency, PII risk) and ensure resilience, reliability, and strong incident response. Define and execute strategies to prevent unauthorized access and Account Takeover, continuously evolving controls to address emerging threats Reduce fraud losses, improving conversion and success rates, and balancing security with a seamless member experience Partner with Product, Engineering, Analytics, DSML, and Operations to design, test, and scale solutions; leverage risk signals and AI, models, and dashboards to detect trends, close gaps, and improve ecosystem health Ensure authentication experiences are secure, intuitive, and friction-aware while advancing scam prevention efforts and member education; advocate for member-centric design that builds confidence without compromising protection. To thrive in this role, you have Experience leadership 8+ years of professional experience, prioritizing authentication, identity, and account access, including 5+ years in banking, payments, or fintech risk 1+ years of direct people management experience, including hiring and scaling risk teams Proven track record leading fraud or risk programs with measurable business impact Analytical technical strength Deep expertise in fraud risk, digital banking, and payments Incident management response knowledge and experience Intermediate SQL skills Hands-on experience of BI tools such as Datadog, Hex, Looker, or equivalent How you work Data-driven and narrative focused, comfortable operating in ambiguity Strong communicator who can influence across levels and functions, with ownership focus A passion for solving complex problems #LI-Hybrid #LI-EI1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission t ... (truncated, view full listing at source)