Product Manager - Mobile & App Platform

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking a Product Manager - Mobile App Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike. In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. Key Responsibilities Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers Develop and deliver on an integrated roadmap serving our business priorities and product team needs Basic Qualifications 2+ years of product management experience in SaaS, enterprise software, or developer tools Familiarity with web and mobile application design and technical implementation Technical depth and communication skills to collaborate effectively with senior engineers Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops Proficiency with analytics tools and a track record of data-driven decision-making Ability to communicate clearly with customers and internal stakeholders across product and go-to-market Strong customer empathy and a curiosity-driven approach to learning their needs Ability to lead through influence and drive outcomes across teams Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand Preferred Qualifications Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering) Strong understanding of incident response and DevOps workflows Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA) T ... (truncated, view full listing at source)