Director, Field Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job’s mission At ASM, our success with strategic customers is built on exceptional service leadership. As Director, Field Service for the Samsung Account, you will play a defining role in shaping and leading ASM’s service partnership with one of the world’s most advanced semiconductor manufacturers. This is a high-impact, executive-facing leadership role where you will own end-to-end field service delivery for Samsung across Korea and the United States, ensuring operational excellence, trusted partnerships, and long-term business success. Reporting directly to the Samsung Account General Manager, you will lead a large, highly skilled organization of approximately 100 service professionals, operating in a fast-paced, mission-critical fab environment. What you will be working on Lead the global Field Service strategy for ASM’s Samsung Account, aligning service execution with customer roadmaps and ASM’s long-term business objectives Inspire, develop, and manage a ~100-person Field Service and Service Operations organization, fostering a culture of accountability, safety, and continuous improvement Act as the senior service leader and escalation owner for Samsung, ensuring rapid resolution of critical issues and consistent delivery of world-class service Build and sustain trusted, executive-level relationships with key Samsung stakeholders across engineering, operations, and leadership teams Drive service performance excellence, including equipment uptime, service quality, workforce effectiveness, and customer satisfaction Partner closely with Account Management, Business Units, Engineering, and Global Service organizations to solve complex technical and operational challenges Anticipate customer investment cycles and proactively align service capacity, capabilities, and organizational readiness Champion talent development, succession planning, and leadership pipeline growth within the Samsung-dedicated service organization What we are looking for 20+ years of experience in the semiconductor equipment or related capital equipment industry Proven experience directly supporting or managing the Samsung Account in a customer-facing leadership role Strong background with ALD equipment (Thermal ALD, PEALD, or equivalent technologies); experience with ASM or comparable equipment suppliers is welcome Demonstrated success leading large-scale field service or technical organizations, ideally across multiple sites and regions Ability to operate effectively at both strategic and hands-on operational levels in demanding, high-expectation customer environments Excellent communication and influencing skills with senior customer and internal stakeholders on a global scale What sets you apart Direct experience supporting Samsung Foundry, Memory businesses Master’s degree or higher in Engineering or a related technical discipline; MBA or equivalent business leadership education preferred Proven experience leading service or operations for top‑tier global semiconductor customers Deep understanding of fab operations, customer escalation management, and long‑term service partnership models Strong track record of success in matrixed, global organizations with complex stakeholder environments Apply today to be part of what’s next. We make the tec ... (truncated, view full listing at source)