Senior Manager, Field Process

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you. Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. ASM, an inclusive workplace We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients. Overview As a key driver of business success, you will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer. You will be responsible to understand our customers’ needs, and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth. You will report to the Global Account Technology Director as a member of the global account team. Key Responsibilities Build and grow customer relationships. Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions. Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders. Understand and build long-term innovative global technology systems that enable enhanced customer relationships. Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Drive continuous improvement of the customer experience through team, process and support tool development. Build strong cross-functional and m ... (truncated, view full listing at source)