Snr Engineer, Field Service- "I &II"

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future** Job’s mission Our Global Sales, Services Spares IQ and Sustaining teams are seeking Snr Engineers I II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 75% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology. What you will be working on Senior Engineer I, Field Service Install, maintain, and repair ASM semiconductor equipment with minimal supervision • Lead troubleshooting of complex tool or process issues using structured diagnostic methods • Perform root‑cause analysis and recommend targeted, data‑driven corrective actions • Review tool‑performance data to identify trends, risks, or improvement opportunities • Provide technical guidance and on‑the‑job coaching to less‑experienced engineers • Document service activities and support updates to procedures and best practices • Communicate solutions, progress, and expectations clearly with customer engineers • Participate in escalations alongside cross‑functional ASM engineering teams Senior Engineer II, Field Service Serve as the senior technical lead for equipment installation, performance optimization, and recovery Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing Champion best practices and contribute to procedure development, improvements, and field‑wide learning Provide detailed field insights to RD, product, and design teams, including support for beta tools or early‑option deployments What we are looking for Senior Engineer I, Field Service Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience. Experience of semiconductor field service or capital‑equipment experience Ability to interpret electronic and electromechanical schematics Experience with structured troubleshooting methodologies Knowledge of cleanroom and semiconductor safety protocols Strong written and verbal communication skills Ability to work inde ... (truncated, view full listing at source)