IT Associate II

At Relativity Space, we’re building rockets to serve today’s needs and tomorrow’s breakthroughs. Our Terran R vehicle will deliver customer payloads to orbit, meeting the growing demand for launch capacity. But that’s just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science, exploration, and innovation, pioneering progress that reaches beyond the known. Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven’t been solved before, helping develop a rocket, a factory, and a business from the ground up. Whether you’re in propulsion, manufacturing, software, avionics, or a corporate function, you’ll collaborate across teams, shape decisions, and see your work come to life in record time. Relativity is a place where creativity and technical rigor go hand in hand, and your voice will help define the stories we’re writing together. Now is a unique moment in time where it’s early enough to leave your mark on the product, the process, and the culture, but far enough along that Terran R is tangible and picking up momentum. The most meaningful work of your career is waiting. Join us. About the Team: The IT team is responsible for the full scope of computing infrastructure, end-user systems, servers, virtualization, cloud, networking, software services, telecommunications, and information security. You’ll support every function across the company, from the production floor to flight operations, enabling Relativity’s world-class team to design, build, and launch rockets. The team balances near-term execution with long-term vision, developing scalable solutions and processes to enable the company's growth. The evolving complexity of our IT environment offers opportunities to stretch and sharpen problem solving and hands-on technical skills. We invest in our people, encouraging ownership, cross-training, and advancement, so our team can grow as fast and ambitiously as the company itself. About the Role: Actively participate in the team’s daily tasking and support requirements. Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner. Escalate and track issues through incident/problem lifecycle Install and maintain user endpoint devices, and support infrastructure managed by other IT teams. Train users on complex system and computer functions Join a team that is focused on ambitious, superb delivery of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines Deliver and document solutions that reduce Service Desk requests and repetitive service workloads Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can Find new ways to utilize our resources and assets to their fullest capacity About You: You have a strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time. You possess 2+ years of experience in Enterprise environment, 2+ years computer HW SW troubleshooting repair, and 2+ years in a Help Desk/Service Support environment. You also have working knowledge of office automation products and computer peripherals, like printers and scanners You possess resourcefulness, attention to detail, quick-thinking nature to troubleshoot new and critical technical issues as they arise, and the ability to perform remote troubleshooting and provide clear instructions You can image, configure, deploy, and support operating systems on desktop and mobile devices You have basic experience in networking, wiring, and basic knowledge and awareness of routing, subnets, and VLANs You have writing and editing skills to aid in writing and updating procedural documents and documenting ... (truncated, view full listing at source)