Sr Technical Account Manager

WHO WE ARE Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly by harnessing alternative credit data. The company leverages its unique data infrastructure, industry-leading analytics FCRA-compliance to help lenders fill in the gaps that exist in traditional credit analytics. Nova Credit provides access to the fragmented universe of consumer financial data and transforms it into compliant, actionable risk analytics through a suite of solutions designed to increase conversion through expanded coverage, speed, and reliability. Nova Credit supports over 7,000 businesses including organizations such as HSBC, SoFi, Scotiabank, Appfolio, and Yardi, who work with Nova Credit to make smarter credit decisions through cash flow underwriting with Cash Atlas™, quickly and accurately verify income with Income Navigator, verify income and assets with Eligibility Compass, and reach new-to-country consumers with Credit Passport®. We were recently named in Forbes’ Fintech 50 in 2025 and Built In’s Best Places to Work, 2025 . ABOUT THE ROLE: The Sr Technical Account Manager (TAM) will work within our Go-To-Market team to own the long-term technical success of Nova Credit's Property Management partners. As the dedicated technical point of contact for all accounts in the Property Management business unit, including strategic accounts, you'll ensure our partners maximize the value of Nova Credit's platform while driving adoption, integration health, and expansion across their full product footprint. This is the first TAM role at Nova. As such this is a unique opportunity for a motivated individual to shape what excellence looks like for the TAM function at Nova. In this role, you'll partner closely with Account Managers to drive customer success and revenue growth. You'll lead complex product launches from technical scoping through go-live, manage multiple concurrent implementations, provide proactive support on complex technical issues, and support cross-sell opportunities within your accounts to expand Nova Credit's footprint. While the sales team Account Manager owns the commercial relationship, you'll own the technical relationship—serving as a trusted advisor to engineering leads, technical architects, project managers, and product teams at our partner organizations. Your technical expertise in APIs, system integrations, and enterprise software will be essential for optimizing customer implementations and championing their needs internally. Your ability to establish trust and manage the relationships with project and technical stakeholders is critical for this role. This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays), based in the New York City Metropolitan area, reporting to the Director of Solutions. We welcome candidates willing to relocate to the New York City Metropolitan Area to apply— we provide relocation support to make your move smooth. WITHIN THE FIRST MONTH, YOU'LL Establish a deep understanding of Nova Credit's platform and implementation options Develop an understanding of the Property Management go-to-market motion, including the launch process, support model, value proposition, and staffing structure Build relationships with key technical stakeholders at assigned accounts Begin owning customer engagements for assigned accounts WITHIN THE FIRST QUARTER, YOU'LL Own the technical strategy for your assigned Property Management accounts Lead architecture reviews, solution design sessions, and integration planning with customer technical teams Drive complex product launches in partnership with Account Managers, managing timelines, dependencies, and stakeholder communication Establish recurring technical touchpoints with technical stakeholders across customer organizations WITHIN THE FIRST YEAR, YOU'LL Contribute to defining the TAM function at Nova Credit, including playbooks, health metrics, and engagement models Se ... (truncated, view full listing at source)