Product Manager

Product Manager THIS ROLE IS ON-SITE IN SAN FRANCISCO IN THE DOGPATCH NEIGHBORHOOD. Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us: - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/ - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/ Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply! ROLE OVERVIEW We're looking for a Product Manager to help us achieve our goal of automating 98% of enterprise support and operations workflows. You'll own critical parts of our AI agent platform—building the products that enable self-improving agents to handle increasingly complex scenarios without human intervention. You'll work at the intersection of cutting-edge AI capabilities and enterprise-grade product development: defining how agents learn from every interaction, orchestrating multi-party workflows across voice and chat, and expanding our platform into regulated industries like healthcare and financial services. This role requires someone who can think deeply about AI product strategy while also diving into the technical details of real-time orchestration, emotional intelligence, and enterprise compliance. WHAT YOU'LL OWN SELF-IMPROVING AGENT PLATFORM - Drive the product strategy for agents that automatically improve from 60% to 98% resolution - Define how agents learn from every interaction—pattern recognition, policy refinement, edge case handling - Build feedback loops that identify gaps and automatically expand agent capabilities - Own the path from "agent handles simple cases" to "agent handles 98% of all cases" MULTI-PARTY ORCHESTRATION - Lead product strategy for complex real-time workflows (e.g., coordinating customer, driver, and merchant simultaneously) - Define how agents make decisions by cross-referencing multiple data sources, policies, and external systems in real-time - Own the sub-500ms latency experience across voice, chat, and email channels - Drive emotional intelligence features—sentiment detection, tone matching, natural conversation flow AGENT BUILDER & CONSOLE - Define the product vision for our no-code/low-code agent configuration platform - Own the policy engine, scenario builder, and custom code execution capabilities - Drive improvements to knowledge base management and RAG integrations - Shape the developer experience for teams building and customizing agents EXPANSION INTO REGULATED INDUSTRIES - Partner with healthcare, financial services, and compliance-heavy customers to understand their unique requirements - Define product capabilities for high-compliance environments (audit trails, data privacy, regulatory adherence) - Own integrations strategy (Zendesk, Salesforce, industry-specific systems) - Drive the 2-week enterprise deployment goal that differentiates us from competitors KEY RESPONSIBILITIES PRODUCT STRATEGY & EXECUTION - Define and execute the roadmap toward ... (truncated, view full listing at source)