Response Analyst

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Mexico City - MX or Toronto - Canada. About the role Security Operations Center Engineers provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact SOC for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This spans the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation (including Advanced TCP Protection and Advanced DNS Protection), and Magic Firewall, to using the Web Application Firewall (WAF), Spectrum, Bot Management, API Security, and Rate Limiting to help customers. Security Operations Center Analysts/Engineers analyze threats using customer-facing dashboards and internal tools, make detailed and informed suggestions for mitigation, and may implement mitigation strategies directly on behalf of the customer with appropriate approval. The team provides 24x7x365 proactive monitoring via our internal alerting systems, near real-time analysis of security events, and attack reporting beyond Cloudflare's self-service reports. Responsibilities Monitor and investigate proactive alerts to identify attacks Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable Work with Engineering and Product teams to improve products and tools Communicate with customers via chat, email, and phone Review alerts to determine relevancy and urgency; create tracking tickets for incidents requiring review or escalation Adhere to SOC SLAs for alert response and customer communication Configure and manage security monitoring rules; contribute to tool and threshold improvements DDoS mitigation for OSI Layers 3, 4, 7: filter malicious traffic using Cloudflare tools including Magic Transit, Magic Firewall, Advanced TCP Protection, WAF, Custom Rules, IP Access Rules, and Rate Limiting Maintain customer-specific SOC runbooks and escalation matrices Support SOC customer onboarding and deliver monthly security reviews Key Skill Sets Strong understanding of internet protocols (TCP, UDP, ICMP, GRE, BGP) Networking fundamentals are crucial for success Analysis of traffic for attack anomaly detection and creation of mitigation rules Experience handling attack mitigation with knowledge of L3/4 and L7 attacks Command line ... (truncated, view full listing at source)